Firejewel.com Privacy Disclosures Information Collection & Use
When using contact forms on this website information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.
Firejewel, LLC is the sole owner of the information collected on firejewel.com. Firejewel, LLC collects personally identifiable information from our users'at several different points on our Web site.
Orders
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). All purchases are processed by Plug & Pay Technologies, Inc. http://www.plugnpay.com.
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
We also reserve the right to email you with special offers or promotional material that are directly related to the products sold at www.firejewel.com.
We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users' personally identifiable information for any other purpose.
Tell-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Firejewel, LLC stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Uses of Information
We use your personal information to process your requests and for site analysis.
Special Offers and Updates
We will occasionally send you information on products, services, special deals and promotions. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice and 'opt-out' ."
Newsletters
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and 'opt-out' " section.
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not 'opt-out' of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Profile
We store information that we collect through cookies, log files, and/or third party sources to create a "profile" of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.
Supplementation of Information
In order to provide certain services to you, we may on occasion supplement the personal information you submitted to us with information from third party sources.
ID Address Verification
We use Plug & Pay technology to verify your identity and address, in order to prevent credit card fraud.
Enhancement of Profile Information
We purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our Profiles of individual customers, we tie this information to the personally identifiable information they have provided to us.
Information Sharing and Disclosure
We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users'.
Personally identifiable information
Should Firejewel, LLC deem necessary for legal or private reasons to share Personally Identifiable Information, we reserve the right to do so. You may 'opt-out' of us sharing your personal information with third parties acting other than as Firejewel, LLC's legal advisers, agents or service providers.
Agents
We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Service Providers
We use other third parties to provide services on our site. When you sign up for Firejewel, LLC services, we will share your infomration as necessary for the third party to provide that service.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
Choice/Opt-out
We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service, but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may 'opt-out' of receiving them by following the instructions included in each newsletter or communication or by emailing us at support@firejewel.com.
Log Files
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users', to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information when necessary.
We use a third-party tracking service that uses cookies and log files to track non-personally identifiable information about visitors to our site in the aggregate.
Cookies
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do link the information we store in cookies to any personally identifiable information you submit while on our site.
We use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users'to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the shopping cart will be limited.
Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. See "Third Party Advertisers."
This privacy statement covers the use of cookies by firejewel.com only and does not cover the use of cookies by any advertisers.
Clear Gifs (Web Beacons/Web Bugs)
We employ [or our third party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users'. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our customers' personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to 'opt-out' of these emails, please see "Choice and 'opt-out' ."
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by Firejewel, LLC. Please be aware that we, Firejewel, LLC, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
Bulletin Boards/Chat Rooms
If you use a bulletin board or chat room on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users'of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
Security
The security of your personal information is important to us. All sensitive information (such as credit card numbers) is processed by Plug & Pay Technologies, Inc.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send an email to us at support@firejewel.com.
Business Transitions
In the event Firejewel, LLC goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us:
Customer Service Department
